Purchase Terms

Effective date: 31 July 2026

 Thank you for choosing Ash Robin. These Purchase Terms ("Terms") govern your purchase of, and access to, our digital products, courses, memberships, subscriptions, workshops, resources and other paid services (collectively, the "Products").

By purchasing or accessing any Product, including by clicking "Buy Now", "Purchase", "Checkout", "Subscribe", submitting payment or otherwise completing an order, you acknowledge that you have read, understood and agree to be bound by these Terms, together with our Terms of Use, Privacy Policy and any other policies or terms that apply to your purchase.

1. Products

We offer a range of digital and educational Products designed to support personal growth and learning. Our Products may include, but are not limited to, digital downloads, courses, memberships, subscriptions, workshops, templates, workbooks, online resources and other educational materials or services.

We reserve the right to modify, update, replace or discontinue any Product at any time. Any such changes will not affect Products that have already been purchased, except where reasonably necessary or required by law.

2. Delivery and Access

Access to your Product will be provided after successful payment, unless otherwise stated at the time of purchase. Depending on the Product, access may be provided by email, download link, online account, membership portal or another delivery method specified during checkout.

If a Product is offered on a pre-order, presale or scheduled release basis, access will be provided in accordance with the published release schedule.

It is your responsibility to ensure that the email address provided at the time of purchase is accurate and that you can receive communications from us. If you experience any issues accessing your Product, please contact us and we will make reasonable efforts to assist.

3. Educational Disclaimer

Our Products are provided for educational and informational purposes only. They are not intended to constitute legal, financial, accounting, taxation, medical, psychological, therapeutic or other professional advice.

You are responsible for your own decisions and how you choose to apply the information provided. While we aim to provide accurate and useful information, we make no representations, warranties or guarantees regarding the completeness, accuracy or suitability of our Products, and we do not guarantee any particular results or outcomes.

4. Refunds and Australian Consumer Law

We comply with the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the ACL or any other applicable consumer protection laws that cannot legally be excluded.

If a Product is faulty, significantly different from its description, or otherwise fails to meet a consumer guarantee under the ACL, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Because many of our Products are digital and made available immediately after purchase (including downloads, streaming, email delivery or online access), we do not offer refunds for change of mind once access to the Product has been provided, unless otherwise stated on the relevant sales page.

From time to time, we may choose to offer a voluntary refund or satisfaction guarantee for a particular Product. Any such offer will be clearly described on the relevant sales page and will apply only in accordance with the terms of that specific offer.

5. Payments and Subscriptions

a) Payments

Prices are displayed in the currency specified at the time of purchase and, unless otherwise stated, include any applicable taxes required by law.

By placing an order, you authorise us and our secure third-party payment providers to charge your nominated payment method for the purchase price, together with any applicable taxes and fees disclosed at the time of purchase. Payment must be successfully processed before access to a Product is provided.

You are responsible for any taxes, duties or similar charges imposed by your local jurisdiction that we are not required by law to collect or remit.

b) Subscriptions and Payment Plans

If you purchase a Product through a subscription or payment plan, you agree to pay all amounts due in accordance with the payment schedule selected at the time of purchase.

Unless otherwise stated, subscriptions will automatically renew at the end of each billing period until cancelled. You may cancel future renewals at any time before your next renewal date. Cancellation will prevent future charges but will not affect payments already due or paid, or any rights you have under applicable consumer law.

Where you purchase through a payment plan, you remain responsible for completing all scheduled payments, even if you stop using or accessing the Product, unless otherwise required by law or expressly agreed by us.

c) Failed Payments

If a payment cannot be processed, we may suspend or restrict access to the relevant Product until the outstanding payment has been received. Repeated failed payments or non-payment may result in cancellation of your subscription, termination of your access, or the use of reasonable debt recovery processes where appropriate.

6. Intellectual Property and Licence to Use

All Products and their contents, including text, videos, audio recordings, images, graphics, templates, worksheets, downloads, branding and other materials, are protected by copyright and other intellectual property laws.

When you purchase a Product, you are granted a limited, personal, non-exclusive, non-transferable and revocable licence to access and use that Product for your own personal, non-commercial use only. No ownership of the Product or its intellectual property is transferred to you.

Unless we have given our prior written consent, you must not:

  • copy, reproduce, modify or create derivative works from any Product;
  • share, distribute, publish, sell, sublicense or commercially exploit any Product;
  • provide access to a Product to another person, including by sharing login credentials or downloadable materials; or
  • remove or alter any copyright, trademark or other proprietary notices.

Each purchase provides access for a single user only. If additional individuals wish to access or use a Product, a separate licence or purchase is required for each user.

7. Testimonials and User Submissions

If you voluntarily provide us with testimonials, reviews, feedback, comments or other content relating to our Products or Services (including through surveys, email or social media), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content for marketing, promotional and business purposes.

We respect that your experiences and personal story are your own. If we wish to use your name, photograph, video, or a personal story in a way that identifies you or goes beyond what you would reasonably expect when providing the content, we will always seek your express permission beforehand.

8. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable consumer protection laws that cannot legally be excluded.

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special or consequential loss or damage, including loss of profits, revenue, goodwill, opportunity or data, arising out of or in connection with your purchase or use of our Products.

Where our liability cannot be excluded by law, our liability is limited, at our option and to the maximum extent permitted by law, to:

  • resupplying the relevant Product or service; or
  • paying the reasonable cost of having the Product or service supplied again; or
  • refunding the amount paid for the relevant Product,

whichever remedy is required or permitted under the circumstances.

9. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where the delay or failure is caused by circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, acts of government, internet or telecommunications outages, cyber incidents, failures of third-party service providers, labour disputes, or other events beyond our reasonable control.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Queensland, Australia. Subject to any rights you may have under applicable law, any dispute arising out of or relating to these Terms or your purchase or use of our Products will be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia, and the courts of the Commonwealth of Australia where applicable.

We encourage you to contact us first so that we can make reasonable efforts to resolve any concerns or disputes directly before either party commences formal legal proceedings.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Products, business practices or legal obligations. Any updated Terms will be published on our website or otherwise made available to you and will take effect from the date they are published, unless otherwise stated.

12. Contact Us

If you have any questions about these Terms or our Products, please contact us: